1. Introduction
Alogeriatric ("we," "our," or "us") operates the Alogeriatric mobile application and this website (collectively, the "Service"). We are committed to being transparent about how the Service operates with respect to your privacy.
This Privacy Policy covers our use of cookies, local device storage, and our relationships with third-party service providers. For detailed information on how we collect, store, and process your personal and medical data, please see our Data Privacy Policy. For information on deleting your account, see our Account Deletion Policy.
Data Controller: Alogeriatric, Uttar Panchanna Gram VIP Nagar, South 24 Parganas, West Bengal, India – 700100.
2. Scope of This Policy
This policy applies to all users of the Alogeriatric mobile application and the Alogeriatric website. It governs:
- How we use cookies and local storage on your device
- Our integration with third-party service providers
- Our practices with respect to patient age and data protections
By using our Service, you agree to the practices described here. If you do not agree, please discontinue use of the Service.
4. Third-Party Services
Our Service integrates with the following third-party platforms, each governed by their own privacy policies:
- Our Payment Gateway — processes subscription payments
- Our Cloud Infrastructure Provider — cloud infrastructure and database
- Google Sign-In — authentication provider
We recommend reviewing the privacy policies of these services independently. We are not responsible for the data practices of third-party services once data leaves our control.
5. Patient Age & Data Protections
Alogeriatric is a geriatric healthcare service — our patients are primarily senior citizens, and our platform is designed with their care and dignity at the centre. Accounts are created and managed by adults (the patient themselves or an authorised family caregiver acting on their behalf).
In the rare circumstance that a minor is a patient under our care — for example, a young family member receiving home healthcare alongside an elderly primary subscriber — we treat their personal and medical data with the same rigorous protections described in our Data Privacy Policy, and in full compliance with applicable Indian law. We do not collect or process a minor's data for any purpose beyond direct healthcare delivery, and we do not use it for marketing, analytics, or any secondary purpose whatsoever.
6. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page and notify registered users via email or in-app notification for material changes.
Your continued use of the Service after changes are posted constitutes your acceptance of the updated Policy.
7. Grievance Officer
As required under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have designated a Grievance Officer:
Name: Dr. Partha Mondal
Designation: Grievance Officer
Email: partha94mondal@gmail.com
Response time: Within 48 hours of receiving your complaint
Resolution time: Within 30 days per IT Rules 2021
8. Contact Us
For any questions about this Privacy Policy:
Alogeriatric
Uttar Panchanna Gram VIP Nagar, South 24 Parganas, West Bengal, India – 700100
support@alogeriatric.com